Featured in CANADIAN BUSINESS OWNER

Geoffrey Hinton “Godfather of AI”

5/6/2025

Keynote Highlights at DiscoveryX 2025 Conference in Toronto

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BUSINESS OWNER Magazine

On AI's Surprisingly Rapid Development
“I'm not surprised that it's everywhere, but I'm surprised by how fast it's happened in the last few years and how slow it was before that."

On Mathematics, Education, Healthcare and AI
“ I think AI is going to be very good at mathematics, but I think in education and healthcare, it's going to be transformative."

On Superintelligence Timeline
"A few years ago I said it was a 50% chance we get to superintelligence within 20 years. So if I was consistent, I'd say there's a 50% chance we get there within 18 years. I think the chance might be higher than that."

On AI Risks
"There's all sorts of short-term risks, and then there's the existential threat of these things are going to get smarter than us, and they may well try and take over."

Scaling Smart: Building Ontario’s Innovation Advantage

5/5/2025

Featured Interview with Hiten Makim CPA, CA, Vice President, Finance and Operations, and OneEleven at Ontario Centre of Innovation

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CBO: Tell us a bit about your journey.

HITEN MAKIM:
Definitely. It’s been exciting. I worked with KPMG, then joined Samsung in its early days in Canada. But most of my 26-year career has been in aerospace and later MDA.
I was part of the Canadarm project, and I’m proud we even got it on the $5 bill. I retired.

I left MDA three years ago and joined OCI, which sits in a sweet spot which I’m
passionate about scaling Ontario companies and helping them stay in Canada.

CBO: OneEleven (111). What is it exactly?

HITEN MAKIM:
People call it an accelerator—I call it a community. OneEleven is for like-minded
founders. Companies need at least $1M in revenue to join, though we make rare
exceptions for high-potential ones. Most are pre- or post-Series A. We focus on
community: peer groups where founders share lessons and avoid repeating
mistakes. We run sessions for their employees to understand the startup
ecosystem—things like startup marketing or product promotion.

We also connect founders with trusted service providers—lawyers, accountants,
banks. We offer options, not endorsements, so they don’t waste time vetting.

CBO: How many companies are currently part of the community?

HITEN MAKIM:
We have just under 50 companies— anywhere from $1M to $80M in revenue.
Some have a handful of employees, others have 250 worldwide. WealthSimple came
through One Eleven.
We've had many scale through, across diverse sectors. We’re industry-agnostic—our focus is helping them grow and stay rooted in Ontario.

Some companies are even benefiting now like Micromart. Their product is
made in Ontario, and they’re well positioned for growth. The message is: stay the course. Ontario has what you need to scale.

CBO: Thank you, Hiten. We look forward to seeing what’s next at OneEleven.

HITEN MAKIM:
Thanks. It’s been a pleasure.

Learn more at OneEleven.com

Seamless Retail Integration

5/3/2025

Featured Interview with Gregory Rocheleau Director of Retail Technology at Helios Technology Solutions

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Bridging the Gap Between Physical and Digital Retail

In today's competitive retail landscape, Canadian businesses face the challenge of delivering seamless customer experiences across both physical and digital channels. Gregory Rocheleau, Director of Retail Technology at Helios Technology Solutions Inc.,
is at the forefront of addressing this challenge by guiding merchants through the complex process of technological integration.

Based in Cambridge, Ontario, Helios Technology Solutions was founded in 2018 and has quickly established itself as a leading Shopify partner. "My role specializes in focusing on bringing customers and merchants into the technology space with various retail technology solutions that cater to their specific needs," explains Greg.

The Importance of Unified Systems

As businesses increasingly seek to streamline operations, Greg and Helios team provide comprehensive support that extends well beyond basic implementation. "We assist to help and support with all the back-end configurations, setup, testing, implementation, training and support all the way through," he notes. "Our role is to ensure seamless execution from start to finish for customers who are looking to implement the Shopify system."

This holistic approach addresses a critical issue many retailers face: disconnected systems that complicate inventory management and customer service. "We actually see a lot of our merchants that come to us, they might already have a Shopify online website, but they also have a different in-house retail point of sale system," says Greg. "They're not communicating with one another, they're totally siloed systems."

Beyond Basic Integration

The value Helios provides extends far beyond simple system integration. "Shopify natively has a great system and software to get a lot of our merchants off the ground," he explains, "but it's about utilizing other third party softwares that can give them a little bit more advanced features and functionalities that they may not get within the Shopify ecosystem." Helios helps businesses leverage a wide variety of complementary technologies, including "inventory management control systems, labor management controls, looking at marketing campaigns and email initiatives through different marketing & third party softwares."

Greg emphasizes that the goal is business growth, not just technological convenience: "It's all about how they can drive more revenue growth, not just having a piece of hardware that can just sell products inside of a location, but being able to take that experience to the next level so that their system can effectively help drive their business growth."

The Convergence of Online and In-Store Retail

The advantage of having integrated systems is clear: "When you have a website where they also have the same POS, they constantly communicate with each other all the time. So whether you're taking orders online or doing orders inside the store, a lot of your data is being real-time, accurately reflected between both systems."

This integration creates significant benefits for both retailers and customers. "It gives them that same seamless experience, especially from a customer or user experience perspective," Greg points out. "You can order online or from the store. You know exactly what they have on hand, for availability, for stock. You can go to the store if the process is exactly the same through and through."

Market Trends and Growth Opportunities

"The volume that we're receiving today is growing very rapidly," he mentions. "Just from us being a part of this program with Shopify, we are seeing definitely an upward trend on how the amount of volume of work we're getting." Helios is also witnessing a significant shift in the market as retailers migrate from other platforms. "We're getting a lot of Lightspeed conversions over to Shopify, because the users' experiences that they want to have the web aspect with the POS," says Greg. "It's about getting both of those together, communicating."

The Helios Advantage

What sets Helios apart in this growing market is their comprehensive approach to customer support. "We directly assist [merchants] in making sure that they can go live with their online store in a certain time frame that they're looking to and also help them with their POS hardware and software setup for the retail environment," Greg explains.
This includes managing all aspects of the retail technology ecosystem, "which involves any sort of various technologies, like cash drawers, printers, iPads, and so on."

Food Industry Opportunities at SIAL Canada

5/2/2025

A Conversation with Tony Melis CEO of SIAL Canada

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Innovation and International Expansion at SIAL CANADA

This year's SIAL Canada has shown tremendous growth, with Melis confirming that "2025 was off with big starts. Our numbers are up the previous years." The event has several distinctive elements making it special, including Canada being named country of honour and multiple competitions that attract significant attention.

"We have our SIAL innovation competition and our SIAL international cheese competition. Those are 2 big things that attract a big audience," Melis explained. "We have our SIAL pitch competition and startup competition."

At its core, Melis says SIAL's mission is clear: "to connect people, drive innovation and create opportunities." This mission appears to be resonating throughout the industry as "there is a taste for people to do business, to explore new innovative products, explore new opportunities."

The international scope of the event is particularly impressive. "We have 44 countries represented on our show floor. Our visitors come from 77 countries," notes Melis. This global representation reinforces what SIAL aims to showcase: "what's new, what's next, and what's possible."

On Global Opportunities in the Food Industry

Recent global uncertainties have created new dynamics in international trade, according to Melis. "I think it was a wake up call, not only for Canadian companies, but companies around the worlds and countries around the world... to have a look again at our supply chain," he stated.

This reassessment has positioned Canada favorably in the global marketplace. Melis has observed international trade organizations at SIAL saying "We want to explore doing business with Canada more. We've targeted Canada is known for its quality products."

The interest appears mutual, with Canadian businesses increasingly exploring new markets. "I've really noticed that Canada is open for business, you know, whether it's from the East Coast to the West Coast," Melis observed. "A lot of companies are looking to also explore export markets that maybe they have not explored in the past."

Melis believes this shift represents a fundamental change triggered by recent global challenges: "I think it took a crisis as a wake up call for companies to say there are other markets out there and I think let's explore them." Melis sees as an "untapped opportunity" for Canadian businesses to diversify and strengthen their position in the global food industry.

Canadian made - solutions for Listeria controlOur

5/1/2025

Cyril Roblet, Ph.D. Director of Partnerships at Innodal

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"We have developed a natural solution to kill listeria directly on food products. It's a 100% natural product produced by probiotic strains, which is organic, Halal, Kosher and very easy to apply depending on the products. What is a game changer for the food industries is it's not an ingredient, it's a processing aid, so when you use it, you don't have to label it on your list of ingredients. You will protect your consumer against this dreaded pathogen, against foodborne illnesses like listeria without anyone knowing it." This Montreal-based Canadian innovation is now expanding into international markets including Europe. Learn more at innodal.com

Building a Centralized Ecosystem for Startups in Canada

5/1/2025

Featured Interview With Abhijitt Sankar Roy and Dev Mitra Co-Founders of MatrixVentureStudio.com

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In the ever-evolving entrepreneurial landscape of Canada, Matrix Venture Studio has emerged as a one-stop solution for startups and established businesses alike. Co-founders Roy and Dev have built a comprehensive ecosystem based on their own journey as immigrants navigating the Canadian business world. Their story offers valuable insights for entrepreneurs seeking to establish or expand their ventures in North America.

A Story of Resilience, Innovation, & New Beginnings in Canada

Roy’s arrival in Canada in 2020 marked the start of an extraordinary journey—one that coincided with the onset of a global pandemic in the year 2020. With 22 years of expertise in law, alongside a background in financial advisory and corporate commercial law, Roy initially envisioned continuing his professional pursuits seamlessly in his new homeland. However, the reality proved far more complex. "The journey has been akin to a roller coaster," Roy reflects. "Understanding the Canadian ecosystem was a daunting challenge in itself, especially since we moved just 15-20 days before the pandemic hit, amplifying the difficulty of navigating an unfamiliar landscape."

While preparing for the rigorous Canadian law licensing exams required for internationally trained lawyers, Roy crossed paths with Dev—his future co-founder at Matrix Venture Studio. Dev describes their shared immigrant experience as one of perseverance and self-discovery: "We started as students, then evolved into entrepreneurs. The common thread? In both phases, we felt alone, constantly searching for our place in a new world."

As the pandemic eased, Roy and Dev recognized a critical gap: the lack of comprehensive support services tailored for entrepreneurs new to Canada. "There was no single consulting firm offering a holistic solution—no one-stop shop to address all the needs of newcomers trying to establish themselves," Roy explains. This insight fueled their mission: to create a full-spectrum service platform that empowers entrepreneurs to succeed in Canada’s complex business environment.

Their motivation was deeply personal. Having faced numerous obstacles themselves, Roy and Dev were determined to smooth the path for others. "We want to prevent fellow entrepreneurs from enduring the same hardships. Moving countries is already tough enough; starting a business shouldn’t be an additional burden," Roy emphasizes.

Building a Unified Ecosystem for Entrepreneurial Success

Since launching in 2021, Matrix Venture Studio has undergone remarkable evolution. Initially focused on helping entrepreneurs craft business plans and reach MVP (Minimum Viable Product) stages, the company has expanded its scope significantly. "Our mission now is to guide startups from MVP to full-scale product, and beyond including fundraising," Dev explains.

Their comprehensive suite of services is organized into four core pillars:

Business Consulting: Tailored strategic planning, including business models, pitch decks, and marketing strategies, to align entrepreneurs’ visions with practical execution.

Startup Visa Assistance: Specializing in Canada’s Startup Visa program, they facilitate securing essential "letters of support" from designated organizations, ensuring entrepreneurs and their families can seamlessly establish themselves in Canada. Roy highlights, "We coordinate with industry-specific support organizations to connect clients with the right resources and help them transition smoothly."

Business Acquisition Support: Assisting with mergers, acquisitions, and transition processes to enable growth and expansion.

Matrix Labs: Providing technological innovation, marketing strategies, website and app development, and delivery solutions to bring ideas to life.

Looking ahead, Dev envisions transforming these innovations into market-ready products, leveraging domain expertise within their network. "Our goal is to commercialize these solutions efficiently, building on our ecosystem’s strengths," he says. As Roy points out, "Most often than not, if you chase two rabbits at the same time, you lose both. So in order to put everything under one basket, it's better for entrepreneurs, so they can have their strategies and roadmap aligned to their thought processes."

This all-in-one approach offers a strategic advantage: entrepreneurs can rely on a centralized hub, saving valuable time, energy, and resources—crucial factors when navigating the uncertainties of startup growth.

Tapping into Canada’s Promising Market Opportunities

Despite economic fluctuations, Roy and Dev see immense potential in Canada’s innovation landscape, especially in emerging sectors like AI, clean energy, healthcare, and sustainable technologies. Roy underscores Canada’s strategic government investments: "The country has committed nearly $15 billion to position itself as a global leader in technology and innovation."

Environmental initiatives also present lucrative opportunities. "Canada is heavily investing in clean energy, aiming for zero emissions by 2050," Roy notes. Healthcare innovation is another promising frontier, with a growing need for advanced resources and groundbreaking solutions.

For Canadian companies, Matrix Venture Studio offers an extensive network of industry experts—an invaluable resource for rapid growth. "We’ve onboarded advisors across multiple domains—clean tech, hardware, healthcare," Dev explains. "This creates a plug-and-play ecosystem where entrepreneurs can quickly access tailored guidance, avoiding months of searching for the right expertise."

By bridging international entrepreneurs seeking North American expansion with established Canadian firms eager to innovate, Matrix Venture Studio positions itself as a vital partner at every stage of business development. Their firsthand experience navigating Canada’s regulatory and business landscape gives them unique insight, making them an indispensable ally for startups and established enterprises alike.

Strengthening Canada’s Business and Industries

4/30/2025

Rasheed Walizada Founder CANADIAN BUSINESS OWNER

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Strengthening Canada's Business and Industries has never been more important than today. In a rapidly changing global marketplace, stronger Canadian businesses and industries strengthen Canada's economy and maximize Canada's potential at home and at the global stage.

At CANADIAN BUSINESS OWNER, we increase national market presence for Canada's businesses, with a growing regional focus across industries. Our mission centers on elevating Canadian companies by highlighting their innovations, strategies, and success stories. We are pleased to feature in the Spring 2025 Edition insights from Canada’s thought leaders and visionaries and along with stories of Canadian businesses across industries.

Canada's brand and Canadian branding for businesses across Canada are essential for success in today's evolving regional and global market and economy. The distinctive values that define Canadian business—reliability, sustainability, innovation, and integrity—provide a competitive advantage that resonates with customers worldwide.

We have expanded our offerings for amplifying Canadian businesses and entrepreneurs brand positioning and national presence through CANADIAN BUISNESS OWNER & globally through our second magazine, GLOBAL PRESENCE.

Building Sovereign Launch for Canada

4/28/2025

Derrick Chow, Director of Operations at Nordspace

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Nordspace is a space systems manufacturing company based in Markham, Ontario. What we do is that we're developing end-to-end space systems to help Canada achieve sovereign launch capabilities.

We design, engineer, prototype, manufacture and test everything in-house—our team of 15 today, with mostly engineers with varying backgrounds across propulsion, mechanical, electrical, materials and computer.

The idea is to, you know, within 3 years' time to give Canada that overall launch capability, both for commercial and defense use cases to carry our own payloads on a Canadian rocket from Canadian soil.

Ultimately, this is to help Canada achieve assured access to space and reduce reliance on third party companies in foreign countries who may, in the future, not have aligned interests with Canada.

Innovation Powered by AI

3/3/2025

Keynote Highlights by Kree Govinder, SMB Canada Area Lead at Microsoft at CANADIAN BUSINESS OWNER Forum 2025

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The keynote speaker, Kree Govinder, SMB Canada Area Lead at Microsoft, delivered a compelling presentation on the role of artificial intelligence in reshaping industries. Govinder, a seasoned leader in the field of AI, opened with a thought-provoking perspective on the rapid advancements in technology. “The AI revolution is the fastest industrial revolution we’ve ever had,” he noted, emphasizing that it is occurring at a rate seven times faster than the adoption of PCs and 25 times faster than the telephone.

Govinder shared insights from Microsoft’s research, including how their AI Copilot tool is empowering businesses to enhance productivity and streamline operations. Highlighting privacy concerns, he advised, “Do not put sensitive information into publicly available systems.” His message was clear: while AI presents unprecedented opportunities, businesses must adopt it responsibly. Govinder’s closing remarks encapsulated his optimistic yet cautious approach: “Change can either happen with you or to you, but you get to make that vote.”

Branding Beyond Borders:How Canadian CompaniesCan Compete with Giants

2/3/2025

Featured Interview with Saadia Hameduddin, Branding and Marketing Lead at Helios Technology Solutions

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Saadia Hameduddin at Helios offers a compelling narrative about how small businesses can compete in today's market. "Pre-internet, mom and pop shops couldn't really compete with big chains," she explains. "They couldn't afford prime real estate or big retail space."

The Power of Meaningful Branding

Saadia elaborates that, despite now being able to compete directly with global giants through e-commerce, modern SMEs struggle because they lack depth in their branding. "A lot of times, they will use AI-generated logos or hire designers who create logos that briefly relate to their business," she says. "But these logos aren't recognizable because they don't carry meaning."

What Makes a Brand Powerful?

"When you think of any big brand globally," Saadia notes, "they carry meaning. When you see a logo, you're not just seeing a name—you have associations, emotions." Saadia quotes Simon Sinek: "People don't buy what you do; they buy why you do it."

Helios's Unique Approach

Saadia emphasizes their design thinking methodology: "We don't do creativity in a silo. We spend time doing interviews and workshops to understand the business's personality."

The process is meticulous: "We sift through mountains of information to sometimes come up with just one line or even two words that represents the company."

The Goal: An Authentic Brand Identity

"We create a brand identity that completely represents who you are and resonates internally," Saadia explains. "The logo is not just something AI-generated—it is the company. I can't take that logo and slap it on another company."

Strategic Branding in 2025

For Canadian SMEs looking to compete, Saadia's message at Helios is clear: Invest in a brand that tells your unique story. In the digital age, your brand is your most powerful competitive advantage. Learn more about Helios at heliotech.ca

Tenera: The Integrated Solution Redefining Property Maintenance

1/31/2025

Featured Article by Boris Gopka CEO of Tenera

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Boris Gopka, CEO of Tenera, is not your average property maintenance leader. With a resume that includes managing over $400 million in capital planning, graduating from Harvard’s PLD program with a focus on Private Equity and Capital Planning, and piloting airplanes in his spare time, Boris has a knack for keeping things running smoothly—whether it’s a commercial property portfolio or a single-engine aircraft. Known for his precision, creativity, and flair for solving complex problems, Boris has built Tenera into a company that blends project management expertise and engineering capabilities, delivering effective, fast, and affordable property maintenance services.

What is Tenera?

Tenera is a company that transforms property maintenance by bridging the gap between property managers, vendors, and engineering specialists via fully integrated software and services solutions. Combining custom software, specialized expertise, and durable, extensively tested materials, Tenera ensures maintenance and repair projects are completed efficiently, affordably, and to the highest standards. Whether managing in-house repairs or coordinating external vendors, Tenera streamlines workflows, saves time, and reduces costs, while protecting and enhancing property value.

One Solution for Repair and Maintenance Needs

Tenera leads an ecosystem that includes its sister companies Joint Seal Waterproofing (JSW) and Polyforce International. JSW specializes in challenging repairs, such as elevator pit waterproofing and structural restoration. By leveraging Tenera’s tools, JSW consistently delivers high-quality results while improving efficiency. Polyforce International complements this expertise by providing high-performance repair materials that enhance durability and reduce long-term maintenance costs. Tenera frequently incorporates Polyforce materials into its repair specifications to ensure lasting value. Together, these companies create a seamless, end-to-end property maintenance service. Learn more at JSW and Polyforce International.

Innovation at the Core

Tenera is not just about completing repairs—it’s about continuously innovating how the work is done. By developing custom software and specialized tools, Tenera ensures that every step of the property maintenance process is efficient, precise, and forward-thinking. Its proprietary software, including Tenera Track and Tenera Inspections, is built to address the specific challenges of property maintenance. Tenera Track uses a QR code-based system to streamline issue identification, ensuring clear communication and rapid response, while Tenera Inspections digitizes the inspection process, allowing engineers to collect and organize data on-site, collaborate with remote teams in real time, and generate repair proposals the same day. Both tools incorporate advanced AI technologies to reduce inefficiencies, automate repetitive tasks, and improve the accuracy of data collection and reporting. Complementing these tools is Tenera’s custom-designed helmet, which integrates cameras, lighting, and other features into a hands-free system that enhances on-site safety and precision. Together, these innovations ensure optimal performance throughout the maintenance workflow.

The Tenera Advantage

Tenera’s fully integrated approach sets a new benchmark for property maintenance. By uniting advanced technology, specialized repair services, and durable materials, Tenera delivers faster, more cost-efficient, and reliable outcomes. Whether managing complex repairs or specifying high-quality materials, Tenera provides property managers and engineers with the expertise and tools they need to excel.

Learn more about Tenera’s innovative approach at www.tenerapro.com.

Innovation In The Global Economy

1/30/2025

Rasheed Walizada Founder CANADIAN BUSINESS OWNER

View this article featured in CANADIAN BUSINESS OWNER Magazine

As we step into 2025, the CANADIAN BUSINESS OWNER Invite-Only Forum on Innovation at the Ontario Investment and Trade Centre in Toronto provided a vital platform for business leaders to navigate the AI-powered world of innovation.

Bringing together top minds from real estate, manufacturing, food, technology, and beyond, the forum explored the evolving dynamics of business success in a globally connected landscape.

Key insights shaping 2025 and beyond:

Digital transformation is no longer optional—it’s essential for survival and growth across all industries.
Strategic connections and meaningful partnerships define the difference between surviving and thriving.
Adaptability and innovation are the new currencies of business success.

In today’s global market, businesses thrive with the right connections and strong brand positioning. Our Alliance services help companies unlock strategic connections and amplify brand positioning across Canada and globally. Learn more at businessvillages.org.

Charting the Path to Business Resilience through Technology

10/30/2024

Featured Interview with Nith Nadarajah CEO of Helios Technology Solutions

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BUSINESS OWNER Magazine

As technology becomes ever more integral to success in business, Nith Nadarajah, CEO of Helios Technology Solutions, is at the forefront, helping companies turn tech complexities into competitive advantage. With decades of hands-on experience, Nith is known for his client-centered approach, equipping businesses with tailored strategies that are both impactful and sustainable. In this exclusive interview, he shares his journey and insights into the most effective practices for harnessing technology in today’s ever-changing business landscape.

From Beginnings to Breakthroughs
Nith’s career began in a foundational role as a summer student at Connections Canada, where he traveled extensively, updating and troubleshooting tech systems for retailers. “I drove across Canada to fix computers and upgrade hardware,” he recounts. This early experience helped him build a deep understanding of technology infrastructure, from networking to large-scale rollouts.

Later, with an economics degree under his belt, Nith blended his analytical skills with his tech passion in roles with major corporations, including Walmart, where he served on the infrastructure team. His journey continued through positions with Loblaw and Deloitte, where he spearheaded large-scale digital transformation initiatives. Eventually, this path led him to start Helios Technology Solutions eight years ago, driven by a vision to deliver impactful, customer-focused tech solutions.

Planning for Longevity: Technology Health Checks
In his work with Helios Technology Solutions, Nith champions a proactive approach to IT health. One of the company’s core services is a free IT health check, aimed at small to mid-sized businesses. “We assess everything from security protocols to the platforms clients are using, identifying vulnerabilities and gaps,” he explains. This service is designed to equip companies with an actionable roadmap, whether they’re struggling to keep up with rapid changes or trying to get a firmer handle on security.

Nith underscores that technology must be both forward-thinking and resource-conscious. “Technology adoption is a balancing act. Rushing in without a plan can waste resources, while a lack of updates can erode your competitive edge,” he says. For Nith, planning around tech investments ensures businesses can keep pace sustainably, reinforcing stability in a world where the next “big thing” is always around the corner.

Avoiding the Trap of ‘Shiny Objects’
In a marketplace overloaded with new tech trends and tools, businesses often get caught up in the latest buzzwords. Reflecting on his own experiences, Nith advises against impulsive investments in every “shiny object.” “The real focus should be on whether these tools align with your company’s goals and will provide tangible benefits,” he explains.

An example he cites is the common confusion surrounding cybersecurity tools, where businesses sometimes prioritize new software without addressing core issues in their infrastructure. “It’s essential to discern which technologies will drive growth versus those that only add noise,” he says. This disciplined approach is something Nith applies with his clients at Helios Technology Solutions, guiding them to make investments that truly serve their strategic objectives.

Automation as a Tool, Not a Replacement
As AI and automation become mainstream, Nith is careful to frame these innovations as complementary rather than revolutionary. “Take McDonald’s self-checkouts. They haven’t replaced employees but allowed the company to reallocate staff to improve efficiency,” he notes. Automation, in his view, should enhance human productivity, not seek to replace it.

Nith also highlights Microsoft Copilot as an example of labor-saving technology that can optimize tasks. “Our clients benefit from Copilot’s capabilities in streamlining data access and organization, which frees them up for more strategic work,” he says. However, he stresses that automation alone can’t resolve all operational challenges. “We’re at our best when technology supports people, not the other way around,” he adds.

Building Trust and Dependability in Partnerships
For Nith, trust in a tech partner is a non-negotiable. Helios Technology Solutions has built a reputation for being reliable and honest, something he takes great pride in. “Once we earn a client’s trust, it’s our responsibility to maintain it,” he asserts. Helios operates under a model where credibility often takes precedence over immediate profit, a rare approach in today’s tech-driven economy. “Clients rely on us in critical moments, sometimes in the middle of the night when something’s gone wrong. That’s where trust matters,” Nith says.

Working with companies of all sizes, Helios offers each client a dedicated Customer Success Manager, providing consistent updates and coordinating between teams to ensure smooth project execution. “It’s important for clients to feel supported, especially during implementation phases, so we’re here to provide weekly updates and handle any concerns promptly,” he adds.

Stories of Success and Lessons from Challenges
Reflecting on client experiences, Nith shares contrasting stories that illustrate the importance of proactive technology management. “One of our clients, a large professional services company, had outdated tech systems and on-premise servers,” he recounts. Initially, the company maintained old technology to cut costs, but they faced security risks and inefficiencies. “Once we assessed their systems, we recommended a shift to Microsoft’s cloud platforms, which not only improved security but saved them about $75,000 annually,” he says.

In contrast, Nith also mentions clients who had carefully planned tech roadmaps and were able to adopt new tools with ease, avoiding last-minute pitfalls. “Businesses that prioritize tech planning consistently achieve better operational efficiencies and avoid unexpected costs,” he notes. Helios works as a strategic partner in these cases, ensuring clients have the flexibility to adapt while keeping a clear vision of their goals.

Retail Sector Insights: Data-Driven and Customer-Centric
With retail, Nith observes a rising emphasis on AI tools to harness customer data, creating a more responsive shopping experience. “In the coming years, centralized data and AI-driven insights will be critical for effective customer engagement,” he predicts. However, he also believes brick-and-mortar stores will remain integral to the retail experience, as many customers prefer in-person interactions. “Retailers must balance digital convenience with physical presence to truly serve diverse customer needs,” he says, pointing out that a seamless experience across both domains is crucial.

Final Thoughts: Technology as a Silent Partner
Nith leaves business owners with a core message: “When technology works seamlessly, it becomes invisible, allowing you to focus on what matters most.” Helios Technology Solutions, through its free consultations and tech health checks, offers unbiased guidance to help businesses steer clear of tech pitfalls and adopt meaningful solutions that bolster their resilience.

Nith’s approach to technology is refreshingly pragmatic—an advocate for planning, patience, and purpose-driven adoption. For those considering their next steps in digital transformation, he’s clear: “Prioritize trust, plan thoroughly, and let technology empower your goals without becoming the center of attention.” Learn more at heliotech.ca

Customer Data Privacy

8/21/2024

Featured article by Chandrashekar LSP, Managing Director, Zoho Canada

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BUSINESS OWNER Magazine

The landscape of data privacy is at a pivotal juncture. Tech evolution, heightened customer awareness, ethics, competitive factors, and tightening regulatory frameworks are impacting how businesses manage data.

The Privacy Commission of Canada, along with 25 privacy enforcement authorities from across Canada and around the world, earlier this year conducted a sweep of more than 1,000 websites and mobile apps, which revealed privacy design flaws that could cause users to share unnecessary information.

In light of the rigorous data privacy regulations implemented by governments worldwide, news of recent privacy vulnerabilities should be concerning for organizations. That being said, most business leaders don't know where to start when looking to comply with evolving regulations that keep their customer and employee data safe.

In Canada, the Personal Information Protection and Electronic Documents Act and provincial laws hold businesses accountable for data breaches and privacy violations.

Customer demand for privacy

As regulatory scrutiny increases, customers are becoming more aware of their data rights and how their information is used. High-profile data breaches and scandals have rightly led to increased customer demands for transparency and control over personal and business data. The entrepreneurs who prioritize data privacy can build trust and loyalty, while also differentiating themselves from competitors less focused on safeguarding customer information.

Tech advancements challenge privacy

Advancements in AI, big data, and analytics have both positive and negative implications for data privacy. While these technologies offer significant business benefits, they also pose risks if not managed responsibly. For instance, collecting large amounts of customer data for AI systems raises questions about how businesses store, use, and protect this data.

As entrepreneurs integrate technology into their operations, they need to consider data anonymization and other techniques to carefully manage customer data privacy and safeguard sensitive information.

Ethical considerations

Beyond legal compliance and customer safeguards, ethical considerations are motivating businesses to enhance their data privacy practices. Companies recognize that respecting privacy is not just a legal obligation but a moral one. Ethical data handling can strengthen a company’s reputation and align with broader corporate social responsibility goals.

Data privacy best practices

Businesses should design their websites and apps with privacy in mind, including privacy-friendly default settings and easily accessible privacy information. Integrating privacy by design and privacy by default helps to promote the best interests of customers, and builds trust.

Your data collection and retention strategy should align with your business needs, regulations, and customers' privacy expectations. Data and personally identifiable information can help serve customers as long as you understand the reasons for collecting the information and why it's needed.

To avoid compromising customer privacy, limit data access to only those team members who need it to do their jobs. For instance, consider which individuals have access to sensitive data and determine the level of access each person should be allowed.

Conducting a data risk assessment will help determine if additional security controls are needed. To understand potential risks, businesses should assess the privacy implications of collecting and storing its data, the cost of losing the data, and the solutions to address the risk.

We all make mistakes, and human error can cause data breaches. To prevent them, employee training can help everyone understand how they can contribute to data privacy by following company protocols. Ongoing communication about the business benefits will also help your team appreciate their roles.

A commitment to privacy and security

As the frequency of data breaches increases, it’s crucial to understand the extent to which your tools can acquire, utilize, and retain your data. At Zoho, we have always placed a high priority on safeguarding data security and privacy in everything we create. Since the company launched 25 years ago, Zoho has never sold customer information.

Which way is the wind blowing?

The momentum is clearly towards stronger data privacy practices. Regulatory pressures, consumer expectations, technological advancements, and ethical considerations are driving businesses to prioritize data protection. However, the journey is uneven, with some companies ahead of the curve and others not so much.

For Canadian businesses, the imperative is clear: embracing comprehensive data privacy measures is not just a regulatory requirement but a strategic advantage in the evolving digital landscape.

Public Relations and AI: A New Frontier for Canadian Business Owners

8/15/2024

By Trevor Campbell, The iPR Group

View this article featured in CANADIAN
BUSINESS OWNER Magazine

The rapid advancement of Artificial Intelligence (AI) and its impact on public relations (PR) and business landscapes is good news. AI goes hand in hand with PR to analyze customer data for insights, manage and monitor communications, identify potential issues, and generate content.

Connecting customers with businesses

Traditionally, PR has relied on methods such as media relations and stakeholder engagement to raise awareness, influence public perception, and manage reputations. The business stories you watch, the product reviews you read, and the industry groups you subscribe to are a few examples of how PR connects customers with businesses.

The digital age ushered in a new era of PR, characterized by social media, online reputation management, and now, the integration of AI. While the goal of raising awareness remains the same, bloggers, online platforms and so-called influencers have been added to the media mix.

Understanding AI in PR

AI in PR encompasses a variety of technologies, including machine learning, natural language processing, chatbots, and data analytics. These tools can automate and enhance many aspects of PR, from research to media monitoring to audience targeting.

Additionally, it can help develop business content, such as articles or case studies and create outlines and first drafts that you or a PR pro can turn it into a final document.

Despite AI's potential, it’s essential to balance its capabilities with the fundamentals of PR that professionals bring to the table. While AI can automate many processes, human creativity and strategic insight are irreplaceable. Especially for journalists who cringe at pitches and content that were obviously generated by AI but lack the needed additional input and edits to ensure relevance.

As anyone who has used AI can tell you, regardless of the depth of your query, someone will need to take the time to review and augment the output and make sure it's in line with your business objectives and the interests of your customers and prospects.

Challenges and Solutions

Balancing AI Automation with Human Creativity: Combine the efficiency of AI with the creative and strategic input of your PR team and/or your agency.
Ethical Considerations: Ensure transparency and accountability in AI applications.
Bias in AI Algorithms: Be aware of potential biases and work to mitigate them.
Data Privacy and Security Concerns: Protect sensitive data and comply with privacy regulations.

The integration of AI offers opportunities for businesses to achieve efficient data analysis, content generation, and communications. However, the successful implementation of AI requires balancing automation with human creativity and strategic insight to maintain a competitive edge in an increasingly digital world.

Managing the Evolution of Work

7/30/2024

Featured article by Chandrashekar LSP, Managing Director, Zoho Canada

View this article featured in CANADIAN
BUSINESS OWNER Magazine

Canadian business owners face big decisions about how their teams work: should employees return to the office, continue working from home, or use a hybrid model; and how will Artificial Intelligence impact everything? And then there's asynchronous work in which employees spread across geographies and time zones collaborate and communicate outside of a fixed Monday through Friday, nine-to-five schedule.

Each option, compounded by the emergence of AI, presents unique opportunities and challenges, requiring a strategic approach to balance productivity, employee well-being, and business success.

According to the most recent data from Statistics Canada, about 20 percent of Canadians work most of their hours from home. This is consistent with the data from Zoho's April 2024 Canadian Business Outlook Report, which indicated that 36.3% of respondents offer flexible hours and 25.9% provide remote work options.

However, there's tension between what business owners and their employees want. Some companies have forced return-to-office mandates and then switched their positions after employee pushback. Other employers are offering perks even though there's data showing that many employees will make sacrifices, including pay cuts to remain hybrid.

As business owners grapple with how best to make as many stakeholders as happy as possible, they need to consider the pros and cons of the various work models in the near term, in addition to understanding how today's model will impact operations down the road.

For consideration

Businesses now know that many tasks can be efficiently completed from home and about the benefits of access to a broader talent pool, lower overhead costs, and enhanced team satisfaction. However, challenges such as maintaining a strong digital infrastructure and cybersecurity, effective virtual communication tools, and clear strategies to maintain company culture and employee engagement must be addressed.

Flexible work arrangements offer business advantages including higher retention and productivity. However, business owners must evaluate their specific needs and consider factors such as industry requirements, employee preferences, and the nature of tasks for all teams to ensure fair policies.

For instance, the manufacturing and healthcare sectors, which rely on an in-person presence, require a model that balances business demands with the needs of employees who may or may not have to be on site to work.

Open and frequent communications between management and staff can help assess needs and provide insights to refine work policies and operations. This two-way dialogue benefits employee well-being, which can be supported with mental health resources and work-life balance promotion to enhance employee satisfaction and productivity.

Data from Zoho's Canadian Business Outlook Report highlights a growing recognition of the importance of wellness in the workplace. As business owners navigate economic uncertainties and the technology that's changing how we work, it's important to consider ways to foster a healthier, more resilient workforce.

Tech for the changing way we work

Artificial intelligence is set to revolutionize the future of work across various industries. From automating routine tasks to enhancing decision-making processes, AI’s impact will be significant as it is increasingly embedded in our technology. While some jobs will be automated, new roles and responsibilities will emerge to manage and improve operations.

However, even though it may be too soon to understand all the implications of AI on work, the time is right to develop a tech strategy for the changing way we work. This strategy should:

Support flexible work models with cloud-based solutions, collaboration tools, and remote desktop services such as Zoho Workplace.
Allow for flexible scheduling with time and shift management software.
Enhance productivity with integrated communications systems.
Automate tasks with AI assistants and tools.
Protect customer and employee privacy with multi-factor authentication, compliance management and regular security training.

As the way we work evolves, Canadian business owners have the opportunity to refine their workplace strategies. Regardless of where, when, and how teams do their jobs, the key is to remain flexible and responsive to the changing business and team needs. By doing so, businesses can not only thrive, but also foster a more adaptable, resilient, and satisfied workforce.

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